Contact & VIP Support

Immediately after payment, you'll receive an email to [email protected] with a secure download link. Your guide is available as MP3 files + a PDF itinerary. The link is active for 30 days and supports unlimited personal downloads.

Yes. Once downloaded to your device, all audio content, the PDF itinerary, and the offline floor map work completely without internet access. This is essential for museum interiors where Wi-Fi connectivity is often limited.

We offer a 14-day money-back guarantee on all digital guide purchases. If you are unsatisfied for any reason within 14 days of purchase, contact us for a full refund. See our Refund Policy for details.

Your purchase is licensed for personal use on up to 3 personal devices (e.g. your phone, tablet, and laptop). For group or institutional licenses, please contact our team.

Yes. We work with tour operators, cultural institutions, hotels, and educational groups. We offer branded audio guides, volume licensing, and custom itinerary creation. Contact us for a bespoke quote.

All guides are living documents. When museums open new galleries or update exhibits, we update the corresponding guide within 30 days — free of charge to all existing customers.